Support

Email [email protected]. We usually reply within one business day. Please include the Google account email you use with SheetMiles, and don't send screenshots that show other people's private details.

Common fixes

• A trip shows no miles: the event's Location isn't a full street address. Add one and rebuild.
• A personal errand counted as business: add a word from it to "Personal keywords", or put #personal in the event, or change the Category cell and export again.
• "I already paid" but still on trial: click "I already paid" in the sidebar to refresh your licence. It can take a minute after checkout.
• Monthly email stopped: open the sidebar and re-save settings with the monthly email box ticked. It also pauses while your trial has ended or a payment is overdue, and on days your Google account has used up its email quota.
• An event is missing from the log: events you declined, working-location, out-of-office and focus-time entries, online meetings and all-day events (unless you include them) are skipped on purpose.
• "Payment problem" in the sidebar: your card was declined. Click "Manage billing" to update it; you keep access while Stripe retries.
• Bought with a different email: your licence follows the Google account email you entered at checkout (for Gmail, dots and +tags don't matter). Email us from either address and we'll move it.
• "The log is missing the column(s)…": a header on the Mileage Log tab was renamed or deleted. Put it back, or build the log again. You can move columns or add your own.